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Ultimate Skin Refiner

FAQ

WHAT IS THE STORY BEHIND THE ULTIMATE SKIN REFINER?

Esthetician Brenda Gilbert has created a range of beauty devices, including the Ultimate Skin Refiner, with the aim of providing solo estheticians with high-quality, affordable tools that are compact and user-friendly.

Licensed Esthetician in NH since 2008 and Spa Owner since 2010.  Brenda has completed education in both Cosmetology and Esthetics.  Brenda has worked in Dermatology and Medical Spas and is currently a solo Esthetician designing machines for Estheticians. Brenda has many certificates in advanced treatments and has numerous awards both as an Esthetician and a Spa owner.

WHAT IS THE TRAINING PROVIDED FOR THE ULTIMATE SKIN REFINER?

Our unlimited online video chat training is the perfect solution for estheticians, nurses, and doctors who want to receive top training on the Ultimate Skin Refiner..  Your online trainings are available by appointment to provide comprehensive training to all staff, including new hires. With our training, you can be confident that your team will be fully equipped to provide exceptional service.   In addition to online video chat training we have training videos and user manual that you can refer to.

 

HOW DO I PLACE AN ORDER?​

Thank you for choosing our website for secure online ordering. After completing your purchase, you will receive a receipt of payment email. Shortly after, you will receive a second email confirming your order and providing instructions on how to join the Ultimate Refiner Support page on Facebook. If you ordered a Customized Ultimate Skin Refiner, we will send an email requesting a copy of your logo to add to the machine.

PAYMENT OPTIONS AND SHIPPING.

 

Thank you for choosing our online store! We offer secure ordering and accept payments through Paypal where you can opt for a payment plan or use any method of payment. Shipping is and takes approximately 14 business days. If you have questions or concerns, please don't hesitate to contact us.

​WHAT IS THE REFUND/RETURN POLICY?

 

 Please note that each Ultimate Skin Refiner is made to order, which means that we cannot accept returns or issue refunds. We apologize for any inconvenience this may cause and encourage to carefully review the product description before placing your order. If have any questions or concerns, please don't hesitate to contact us Thank you for your.

IS THERE A WARRANTY?

Yes,  there is a warranty,  to view your warranty click here

HOW DO I ORDER THE CUSTOMIZED ULTIMATE SKIN REFINER?

Choose your preferred color and we'll take care of the rest. Once we receive your order, we'll send you an email asking for a copy of your logo. It's that simple!"

WHAT IS THE COST PER TREATMENT AND MAINTAINING THE MACHINE?

Great news! The Ultimate Skin Refiner is compatible with almost any skin care line in the industry, so you won't need to purchase expensive serums. However, if you prefer pre-made serums, we recommend Oxyserums. Maintaining the machine is easy and free, requiring only a few minutes of cleaning at the end of each day The cost of providing a treatment will depend on the products you use, ranging from $12 to $20 per facial.

WHAT IS THE UNLIMITED ONLINE VIDEO CHAT TRAINING ENTAIL?

When you purchase the Ultimate Skin Refiner, you will receive an email with a link to join our private Facebook support group. This group offers training videos, marketing pictures to use for free, and a platform to converse with other USR users. Once you have watched the training video, we will set up an online video chat at your convenience. The training sessions take about an hour and are available to you as often as needed. We also offer training for anyone in your facility who will be using the USR, including new hires in the future.

WHAT IS THE LIFETIME SUPPORT PROGRAM?

 

With our Ultimate Skin Refiner, you'll never have to worry about any issues that may arise. Our lifetime support ensures that we'll always be available to help you troubleshoot and walk you through any repair process via online video chat. This service is to you for as long as own the product.

HAVE A QUESTION FOR US?

For your convenience there are many ways to contact us.  

Phone: 1-603-706-3783

Email: brenda@bgmakeovers.com

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